Role OverviewThe Business Banking Support Specialist provides administrative and operational support for the Bank's Cannabis Banking Department. This role serves as a primary point of contact for cannabis and hemp banking clients, assisting with compliance-related requests, account servicing, and ongoing customer support.
What You Will Do
Complete recurring compliance task lists, follow up with customers, verify client information, schedule virtual site visits, maintain regular communication, and ensure compliance deadlines are met.
Why It Might Be a Fit
The ideal candidate is highly organized, customer-focused, detailed-oriented, and able to manage multiple priorities while maintaining confidentiality and meeting regulatory deadlines.
Requirements
- College degree in a business-related field
- 3-5 years of working in a high-level client relationship management position
- 3-5 years of retail or business banking experience
- Prior experience in customer service, preferably in retail, cannabis or banking/financial services industry
- Knowledge of banking operations, regulations, and compliance requirements
Benefits
- Part-time (25-29 hours per week)
- Opportunity to work in a fast-paced, highly regulated environment
- Strong communication skills
- Excellent follow-through
- Ability to work independently
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