Role OverviewAs a Business Relationship Support Specialist - Dedicated Service Team Lead, you will be accountable for a complex portfolio of customers, identifying opportunities for process improvements, and making decisions on complex customer issues. You will lead a team and serve as a subject matter expert for the department, collaborating with peers, colleagues, and managers to resolve issues and achieve goals.
What You Will Do
Your main day-to-day responsibilities will include handling complex customer issues, partnering with managers to resolve issues, and providing status updates on implementations. You will also develop expertise in policies, procedures, and compliance requirements, and exercise independent judgment while developing knowledge to understand function, policies, procedures, and compliance requirements.
Why It Might Be a Fit
We are looking for a candidate with 2+ years of Business Relationship Support experience, or equivalent demonstrated through work experience, training, military experience, or education. You should have a strong knowledge and understanding of treasury management tools, products, and services, and experience supporting complex Treasury Management products. You should also be able to work in a fast-paced, deadline-driven environment and have excellent verbal, written, and interpersonal communication skills.
Requirements
- 2+ years of Business Relationship Support experience
- Strong knowledge and understanding of treasury management tools, products, and services
- Experience supporting complex Treasury Management products
- Excellent verbal, written, and interpersonal communication skills
Benefits
- Hybrid work schedule
- Ability to travel up to 10% of the time
- Compliance policies regarding outside activities and/or personal investing
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