Business Services Associate

The Business Services Associate provides vital administrative, logistical, and candidate-focused support to the Business Services Department. This position ensures accurate documentation, contract processing, job order support, and coordination across programs, enabling the Business Services Consultants (BSCs) and Business Services leadership to focus on strategic employer engagement and service execution.

What You Will Do

The Business Services Associate will complete data entry and prepare contracts, collaborate with Adult, Dislocated Worker, Youth, and Special Projects staff, assist employers with creating or updating job descriptions, and maintain detailed records of employer engagement, event participation, and service outcomes.

Why It Might Be a Fit

The ideal candidate will have a strong customer service orientation, change management skills, and ability to work cooperatively with internal teams and partner agencies. Proficiency in Microsoft Office Suite, experience using Employ Florida, and exposure to Salesforce platforms are preferred.

Requirements

• Associate in Arts or Science Degree in Human Services or related field from an accredited institution
• Bachelor’s Degree preferred
• Minimum three (3) years of experience in Recruiting, Staffing, Job placement, Workforce services
• Florida Workforce Professional Certification – Tier I required
• Completion of Business Services Consultant Certification within one year of hire date
• Proficient in Microsoft Office Suite (Outlook, Word, Excel)
• Experience using Employ Florida required
• Exposure to Salesforce platforms preferred

Benefits

• Valid Florida Driver’s License
• Strong customer service orientation with a customer-centered approach
• Strong change management skills and ability to pivot
• Ability to work cooperatively with internal teams and partner agencies
• Ability to follow federal, state, and programmatic guidelines
• Proficiency with Databases, Internet systems, Case management platforms
• Knowledge of assessment tools and workforce development techniques
• Ability to communicate effectively with diverse populations and employers
• Ability to identify participant needs and appropriate support services
• Strong organizational and time management skills
• Strong written and verbal communication skills
• Ability to adapt in a dynamic, fast-paced environment
• Ability to perform entry-level professional work including Data analysis, Report preparation