Business Systems Analyst

North 40 Outfitters is seeking a Business Systems Analyst to join their Home Office team in Great Falls, MT. The role focuses on improving operational efficiency, supporting Microsoft Dynamics 365 Finance & Operations, and ensuring teams have the tools and processes they need to serve customers effectively.

What You Will Do

The Business Systems Analyst will serve as a key connection between business operations and technology teams, helping to optimize systems and processes that support retail stores, distribution centers, and supply chain.

Why It Might Be a Fit

The ideal candidate will have a strong understanding of retail operations, distribution, inventory management, supply chain, or warehouse processes, and be able to build productive working relationships with store leadership, distribution teams, supply chain personnel, and IT partners.

Requirements

• Strong understanding of retail operations, distribution, inventory management, supply chain, or warehouse processes.
• Self-motivated with the ability to take initiative, adapt to changing priorities, and identify opportunities for process improvement.
• Strong analytical and problem-solving skills with the ability to investigate system issues, evaluate business processes, and recommend practical solutions.
• Excellent written, verbal, and interpersonal communication skills with the ability to work effectively with both technical teams and business stakeholders.
• Demonstrated ability to build productive working relationships with store leadership, distribution teams, supply chain personnel, and IT partners.
• Strong organizational skills with the ability to manage multiple priorities, coordinate projects, and maintain accurate process documentation.
• Detail-oriented with a commitment to operational accuracy, continuous improvement, and delivering exceptional customer service.
• Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, Logistics, or a related field.
• Minimum of 3 years of experience as a Business Analyst, Systems Analyst, ERP Analyst, or in a related role.
• Hands-on experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Experience supporting retail store operations, distribution, supply chain, inventory management, or warehouse management functions.
• Working knowledge of Microsoft Dynamics 365 Finance & Operations, including inventory management, warehouse management, sales order processing, and supply chain functionality.
• Experience troubleshooting application issues and partnering with technical teams or vendors to identify and implement solutions.
• Experience with business process mapping, functional documentation, system testing, and User Acceptance Testing (UAT).
• Ability to analyze existing business processes and identify opportunities to improve efficiency, inventory accuracy, fulfillment performance, and the overall user experience.
• Experience supporting store inventory processes, including replenishment, stock transfers, product availability, allocation, receiving, inventory adjustments, returns, and exchanges.
• Understanding of omnichannel fulfillment processes, including Buy Online, Pick Up In Store (BOPIS) and ship-from-store operations.
• Experience supporting warehouse and distribution processes, including receiving, put-away, wave processing, picking, packing, shipping, inventory movements, cycle counting, transfer orders, and order fulfillment.
• Ability to collaborate with operational teams to investigate inventory discrepancies, warehouse execution issues, and system transaction errors.
• Experience participating in system implementations, upgrades, enhancements, testing, deployment, and post-implementation support.
• Ability to develop process documentation, standard operating procedures, training materials, and instructional guides for end users.
• Experience providing end-user training and supporting the adoption of new system functionality and business processes.
• Working knowledge of Microsoft Office 365 and related business productivity tools.
• Experience with Microsoft Dynamics 365 Commerce and retail store operations preferred.
• Experience supporting distribution centers, large retail warehouse environments, transportation workflows, or fulfillment operations preferred.
• Knowledge of replenishment planning, inventory allocation, inventory control best practices, and mobile warehouse processes preferred.
• Familiarity with handheld warehouse devices and mobile inventory transactions preferred.
• Microsoft Dynamics 365 certifications preferred.

Benefits

• Paid holidays
• 401(k) option
• Health Savings Accounts (HSAs)
• Medical, dental, vision, and life insurance
• Employee discount on all products North 40 sells