Business Systems & Automation Analyst

The Business Systems & Automation Analyst is responsible for supporting the development and implementation of improved business tools, workflows, automations, and processes across the organization. This position identifies business improvement opportunities and translates them into practical, scalable solutions through technology, automation, and process optimization.

What You Will Do

The successful candidate will be a technically capable problem-solver who can understand how work is currently performed and build solutions that reduce manual effort, improve accuracy, increase visibility, and enable employees to work more effectively. Examples of technologies utilized in this role may include Microsoft 365, Power Automate, Power Apps, SharePoint, SQL databases, ERP systems, CRM systems, reporting platforms, AI-enabled productivity tools, and vendor-supported integration platforms.

Why It Might Be a Fit

The ideal candidate is naturally curious, technically capable, and motivated by solving real business problems. This individual should be comfortable working at the intersection of technology and business operations and capable of learning unfamiliar systems quickly.

Requirements

• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
• Support, configure, test, document, and implement business tools and workflow improvements using existing platforms and technologies
• Analyze existing business processes and identify opportunities for automation, simplification, standardization, and improved data flow across departments
• Develop automations in collaboration with key personnel that reduce repetitive administrative work, duplicate data entry, and manual process steps
• Evaluate, prototype, and implement AI-enabled tools and workflows that improve productivity, automate repetitive tasks, enhance information access, and support business decision-making
• Assist with system integrations and data exchanges utilizing vendor-supported tools, connectors, and automation platforms
• Improve utilization of existing software platforms through enhanced workflows, configurations, dashboards, reporting, and supporting tools
• Collaborate cross-functionally with employees and department leaders to understand workflows, pain points, requirements, and desired outcomes
• Test and validate solutions prior to deployment and troubleshoot issues following implementation
• Create clear technical documentation, process documentation, and user guidance for implemented solutions
• Support user adoption, training, and continuous improvement of newly implemented tools and workflows
• Maintain awareness of emerging AI, automation, software, and integration technologies applicable to business operations

Benefits

• Annual salary range for this position is $70,000 - $100,000 depending on experience, knowledge, skills and abilities
• Potential for a bi-annual discretionary bonus
• Comprehensive benefits package includes medical, dental, and vision health coverage
• 100% company-funded group life insurance and long-term disability protection
• 120 hours PTO, 7 paid holidays
• Full PTO benefits inclusive of Connecticut Paid Sick Leave compliance
• 401(k) plan with a company match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred