Business Technology Specialist - Full Time

The Business Technology Specialist will partner with business stakeholders to provide Incredible Customer Experiences by driving technological innovation, implementing cutting-edge solutions, and collaborating closely with business partners to enhance operational efficiency and end-user experience.

What You Will Do

The role will involve configuring, building, and implementing automation solutions to improve overall productivity using various tools such as workflow, RPA, and data integration. The Specialist will also engage with software developers when API integration or coding is required.

Why It Might Be a Fit

The ideal candidate will have a strong knowledge of business analysis concepts and applications, solid understanding of project management and continuous improvement methodologies, and experience with automation and RPA tools.

Requirements

• Bachelor's degree in Information Technology, Management Information Systems, Finance, Business, or related field
• 5 years' experience in field of information technology, systems analyst, systems administrator, IT automation, business analyst, or project analyst
• 2 years' of demonstrated experience working as an analyst in Core Banking Systems, Loan Origination Systems, CRM, and/or other enterprise applications supporting Bank operations
• Strong knowledge of business analysis concepts and applications of those concepts
• Solid understanding of project management and continuous improvement methodologies
• Demonstrated experience participating in and/or leading the design, development, and implementation of enterprise software solutions, systems, automations, and product
• Experience with Jack Henry Silverlake and suite of products, Docusign, Encompass, Baker Hill, Hyland Onbase
• Experience with support ticket management systems (e.g. KACE, Jira, Zendesk)
• Experience with automation and RPA tools (e.g. Jack Henry Enterprise Workflow, Nintex, Microsoft Power Automate)
• Experience in reporting and data management tools such as Cognos and Power BI
• Ability to communicate both orally and written in a professional manner
• Ability to work under pressure to meet deadlines
• Exhibits strong leadership skills and judgement
• Displays creativity and problem-solving ability
• Strong attention to detail and research skills
• Statistical knowledge and basic programming

Benefits

• Over 30 days off per calendar year
• 18 days of PTO to begin
• Anniversary Holiday
• Birthday Holiday
• Wellness Holiday
• 12 observed Bank Holidays