Buyer Care Specialist I

RBGlobal
Any Location, IL
Category Customer Service
Job Description
Buyer Care Specialist plays a meaningful role in the operation of our service centers, providing an outstanding experience for internal and external customers through various communication channels.

Requirements

  • Provide customer support for all customers, external and internal
  • Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws
  • Responsible for online setup to allow buyers to participate in online bidding
  • Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
  • Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being 'one contact resolution'
  • Act as liaison between customers and branches
  • If language support, translate for branches, dispatch centers, and sister companies when called upon to do so
  • Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
  • Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers

Benefits

  • Medical, dental, vision, and basic life insurances
  • 401k plan with 100% matching for the first 4% contributed
  • 15 days of PTO each year
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