CAC Administrator

Requirements

• Receive and manage intake calls for the Children’s Advocacy Center
• Serve as the primary point of contact for general inquiries via phone and email
• Intake emergency response calls from the Department of Children and Families (DCF) and distribute appropriate notifications to MDT partners
• Coordinate communication between MDT members as needed
• Follow up with MDT partners regarding missing or outstanding documentation
• Monitor and manage the CAC email daily
• Create and maintain case files, including 51A reports and police records
• Enter cases into the CAC database accurately and in a timely manner
• Maintain organized onsite and offsite files in accordance with record-retention policies
• Request and track medical reports from the Child Protection Program at UMASS
• Compile and maintain statistical data for reporting and grant requirements
• Schedule forensic interviews as needed
• Support CAC accreditation and re-accreditation processes
• Order offices supplies and CAC-specific materials
• Support special projects, events, training and program initiatives as assigned
• Schedule mandated reporter training for our community partners
• Proficiency in Microsoft Office 365
• Self-motivated with ability to work well independently and as part of a team
• Excellent organizational skills with a strong attention to detail
• Effective written and verbal communication skills
• Ability to prioritize time sensitive matters and meet deadlines
• Ability to work in a fast-paced environment
• Ability to maintain strong working relationships with fellow employees, professionals, community members and other government agencies
• Capacity to maintain a high level of confidentiality and maturity in handling sensitive matters

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement