Call Agent, Bureau of Customer Support

City of New York
New York, NY
Category Customer Service
Job Description
The Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. The Call Agent will be responsible for providing customer service, answering phones, and guiding customers on how to check the status of orders placed. The Call Agent will also assist in placing literature orders and provide health education information, making referrals for counseling and testing.

Requirements

  • High school graduation or equivalent
  • Three years of experience in community work or community centered activities in an area related to duties described above

Benefits

  • Premium-free health insurance plan
  • Additional health, fitness, and financial benefits
  • Public sector defined benefit pension plan
  • Tax-deferred savings program
  • Worksite Wellness Program
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