Call Agent, Bureau of Customer Support

City of New York
New York, NY
Category Customer Service
Job Description
The Call Agent will handle calls and live chats from different workgroups, provide customer service, and guide customers on how to check the status of orders. The role involves maintaining databases, analyzing data, and performing other duties as assigned.

Requirements

  • High school graduation or equivalent
  • Three years of experience in community work or community centered activities
  • Excellent oral and written communication skills
  • Basic computer literacy
  • Spanish speaking a plus

Benefits

  • Premium-free health insurance plan
  • Additional health, fitness, and financial benefits
  • Public sector defined benefit pension plan
  • Tax-deferred savings program
  • Worksite Wellness Program
]]>