Call Agent, Bureau of Customer Support

City of New York
New York, NY
Category Customer Service
Job Description
The Call Agent will communicate effectively with the public and provide customer service by answering phones and chats to ensure the public is informed on the process and steps needed to order/correct birth certificates and or death certificates.

Requirements

  • High school graduation or equivalent
  • Three years of experience in community work or community centered activities
  • Strong customer service orientation
  • Courteous telephone manner
  • Excellent oral and written communication skills

Benefits

  • Premium-free health insurance plan
  • Public sector defined benefit pension plan
  • Tax-deferred savings program
  • Robust Worksite Wellness Program
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