Call Center - OHT

Leslie's Poolmart, Inc.
Hillsboro, OR
Category Customer Service
Job Description
DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY: Oregon Hot Tub is Oregon’s largest and most established hot tub company—the #1 selling hot tub company in the Portland area since 1979.

Requirements

  • Answer inbound customer calls and respond to inquiries in a timely and professional manner
  • Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes
  • Provide accurate information regarding products, services, company policies, and account details
  • Resolve customer concerns and complaints with professionalism and empathy
  • Document customer interactions, call details, and resolutions accurately in the system
  • Escalate unresolved or complex issues to the appropriate department or supervisor
  • Maintain confidentiality and protect customer information at all times
  • Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals
  • Collaborate with team members and management to improve customer experience and service processes

Benefits

  • Competitive compensation
  • Extensive paid training
  • Comprehensive and flexible suite of benefits package
  • 401K with company match
  • Team member discounts
  • Rewards for top performers
  • Career advancement opportunities
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