Role OverviewThis role is with Detroit Medical Center Shared Services, part of Tenet Healthcare. Under general direction, the Call Center Advisor answers incoming calls and initiates outbound calling for the assigned department, including physician/program/patient satisfaction surveys and pre-appointment/scheduling reminders.
What You Will Do
Provide tele-health services including physician, diagnostic, and program appointment scheduling, and physician specialty consult line requests. Respond to inquiries, refer callers to appropriate resources, identify urgent calls, collect and verify demographic and insurance data, verify coverage, obtain authorizations, calculate patient liability, and provide financial counseling. Complete charge entry, reconcile patient accounts, and maintain patient service records.
Why It Might Be a Fit
This role is suited for candidates with direct patient or physician contact experience in a clinical or administrative setting, preferably with two to five years of progressive experience in insurance, medical records, or billing. The position offers a comprehensive benefits package including medical, dental, vision, life insurance, 401(k) with employer match, and generous paid time off.
Requirements
- High school diploma or equivalent
- Two years of experience with direct patient and/or physician contact in a clinical or administrative setting, or at least one year of experience with direct patient and/or physician contact in a clinical or administrative setting working with the same software program and customer base as the DMC Call Center
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement savings plan with employer match
- Generous paid time off (PTO)
- Career development and continuing education opportunities
- Health savings accounts
- Healthcare & dependent flexible spending accounts
- Employee Assistance program
- Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance
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