Role OverviewThe Call Center Advocate is responsible for satisfying member's financial needs in a call center environment, maintaining a high level of professionalism, and adhering to company policies.
What You Will Do
Responsibilities include answering inbound calls, following consumer verification processes, performing maintenance functions, and actively expanding member relationships through cross-selling products or referring customers to appropriate lines of business.
Why It Might Be a Fit
The ideal candidate will have strong listening, written, and verbal communication skills, problem-solving skills, and the ability to work independently with little supervision.
Requirements
- Six (6) months customer service experience
- High School Diploma/GED
- Strong listening, written, and verbal communication skills and problem-solving skills
- Flexible and adaptable about work schedules
- Ability to use a headset and to sit for long periods of time
- Computer proficient-familiar with Microsoft Office programs, internet, and basic office equipment
- Good problem-solving, negotiation, and time management skills
- Attendance is an essential function of the position
- Teamwork abilities, ability to multitask, ability to be proactive, and a self-starter
- Ability to manage difficult situations with little supervision
- One (1) year or more years of experience in a high-volume call center environment with a track record of meeting and/or exceeding goals is preferred
- Minimum two (2) years of college course work preferred
- Multilingual verbal and written skills preferred
- Requires an organized, detail-oriented self-starter who is able to work independently
- Strong processing, analytical, and problem-solving skills
- Strong listening skills and communication skills
- Possess a strong work ethic and team player mentality
- Highly developed sense of integrity and commitment to member satisfaction
- Required to handle all member information in a confidential manner
- Professional written and verbal communications skills
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