Role OverviewThe Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.
What You Will Do
Meet and surpass key performance indicators, provide an exceptional customer experience, and process all transactions and communications accurately.
Why It Might Be a Fit
The ideal candidate will have six (6) months of collection/customer service experience in a call center environment, strong verbal and written communication skills, and the ability to handle diverse duties and changing processes/deadlines.
Requirements
- High School Diploma or equivalent required
- Must be fluent in English
- Six (6) months of collection/customer service experience in a call center environment
- Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred
- Exceptional customer service skills, good communication, and organization skills
Benefits
- Full benefits offered - Medical, Dental, Vision, 401k
- Monthly incentives in addition to base pay
- Pet Insurance
- Regular employee health, wellness & engagement activities
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