Role OverviewThe Braumart Theatre is seeking a dedicated and professional Call Centre Agent to join its customer service team. The agent will provide outstanding service and support to valued patrons, handling inbound calls and email enquiries, processing ticket bookings, and resolving customer issues.
What You Will Do
Professionally handle inbound calls and email enquiries, process ticket bookings, resolve customer issues, and maintain an up-to-date knowledge of theatre schedules and policies.
Why It Might Be a Fit
The ideal candidate will have proven experience in a call centre or customer-facing service role, exceptional communication skills, and a genuine passion for the arts, theatre, or live entertainment.
Requirements
- Proven experience in a call centre or customer-facing service role
- Exceptional verbal and written communication skills
- Strong active listening and problem-solving skills
- Excellent IT literacy, with proficiency in Microsoft Office and experience using CRM or ticketing software
- A high degree of accuracy and attention to detail
- The ability to work independently in a fast-paced environment
Benefits
- Competitive salary and benefits package
- Comprehensive health and wellness schemes
- Generous paid time off and holiday entitlement
- Ongoing professional development and training
- Employee discounts on tickets for our exciting range of shows and events
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