Call Center Agent

CincyConnect
Cleveland, OH
Category Customer Service
Job Description
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a crucial part of our customer service department, you will be the voice of our company and play a vital role in cultivating positive customer experiences.

Requirements

  • High school diploma or equivalent; further education or certifications are a plus.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal communication skills with a clear and professional phone manner.
  • Strong problem-solving skills and the ability to handle difficult situations calmly.
  • Familiarity with customer relationship management (CRM) systems is preferred.
  • Ability to multitask and work efficiently under pressure in a fast-paced environment.
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