Call Center Agent

Y-12 FCU
Knoxville, TN
Category Customer Service
Job Description
The Call Center Agent is responsible for processing member financial transactions, answering questions, and resolving issues via phone, email, and/or chat. The role requires one year to two years of similar or related experience and a high school education or GED.

Requirements

  • Correctly process all types of member financial transactions via PTMs
  • Accurately receive, inspect, and verify cash and negotiable instruments
  • Assist members and potential members via phone, email, and/or chat
  • Perform basic credit card/debit card maintenance
  • Process member transactions received via mail
  • Image documents to Synergy
  • First call resolution
  • Exceed or maintain an acceptable score on the Quality Assurance Scorecard
  • Achieve Key Performance Indicator goals

Benefits

  • Regular and predictable attendance
  • Performance bonuses
  • Opportunities for career growth and development
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