Call Center Coordinator

Chicago Public Schools
Chicago, IL
Category Administration
Job Description
The Call Center Coordinator will respond to inbound customer inquiries and collaborate with multiple departments to offer solutions to parents and district employees regarding the Office for Students with Disabilities. The position requires excellent communication skills, critical thinking, and the ability to work with minimal supervision.

Requirements

  • Effectively respond to inbound customer inquiries
  • Engage in cross-functional collaboration
  • Track all customer interactions
  • Communicate key concerns and call trends to leadership
  • Support Principals with information and timely resolution of all inquiries and requests
  • Promote parent’s empowerment
  • Meet key performance measures related to call quality and other call center metrics

Benefits

  • Health & Wellness
  • Financial Security
  • Work-Life Balance
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