Call Center Manager, Front Line

Block
Atlanta, GA
Job Description
Square is seeking a Lead Customer Success Manager to lead a team of passionate Advocates and optimize all Success channels (email, messaging, and phone). This role focuses on improving customer satisfaction, driving team growth, and promoting employee success while collaborating with product, engineering, and other teams. The ideal candidate will lead a team, improve metrics, and lead impactful project plans.

Requirements

  • 6+ years of work experience with 3+ years of direct people management experience
  • Managed a team of 7+ individuals in a high volume environment
  • Past product and project management experience
  • Experience building and scaling Customer Success operations
  • Experience upselling and cross selling

Benefits

  • Medical insurance
  • Flexible time off
  • Retirement savings plans
  • Modern family planning
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