CALL CENTER MANAGER

Mississippi Sports Medicine - Jackson
Jackson, MS
Job Description
The Call Center Manager provides operational leadership for centralized patient access and call center functions across a multi-site healthcare organization. This role is responsible for end-to-end oversight of call center performance, workforce management, systems optimization, reporting, and patient access outcomes.

Requirements

  • Bachelor's degree in Healthcare Administration, Business, Management, or related field preferred; equivalent experience may be considered.
  • Minimum 3–5 years of leadership experience in a call center, contact center, or patient access environment.
  • Experience managing high-volume operations and workforce planning.
  • Working knowledge of EHR scheduling systems, call routing platforms, and reporting tools.
  • Demonstrated success improving performance metrics and leading teams.
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