Role OverviewWe are seeking an experienced, on-site manager to lead the daily activities of the Call Center team. The Call Center Manager is responsible to plan, direct, coach and measure the customer service and logistics team, and to build, and maintain lifetime customer loyalty while achieving booked/answered call goals and improving service quality.
What You Will Do
The Call Center Manager will recruit team members, use data and metrics to coach performance issues, analyze call center data to improve processes and efficiency, and work with vendors to monitor technology/system/company needs.
Why It Might Be a Fit
The ideal candidate should have demonstrated ability to coach and inspire a team, previous phone system management experience, quick adaptability, and a positive and consistent leadership presence.
Requirements
- High personal integrity and desire to serve others.
- 3+ years of customer service/customer relationship or call center experience.
- 2+ years management or supervisory experience.
- Strong verbal and written communication, organization, PM skills, ability to meet deadlines and work as part of a team.
- Experience with MS Office Suite and data accuracy are essential; Database/CRM management experience preferred.
- Passionate about solving problems, providing excellent service and serving others.
- Exceptional organization, time management, attention to detail, and follow-through.
- Initiative-taking personality that blends well with a fast paced, goal driven environment.
- A dependable, patient, and diplomatic personality who understands how to diffuse conflict and convey empathy.
Benefits
- Outstanding compensation and benefits
- Tuition reimbursement
- Ongoing training
- 401(K) with amazing company match
- Opportunity for career growth
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