Role OverviewResponsible for supervising the daily operations of the call center department, including hiring, training, counseling, and scheduling staff. Ensures staff provides Family Style Service at all times.
What You Will Do
Assists with the issuance of comps to rated players, coordinates and resolves customer inquiries and complaints, promotes outstanding customer service, and inputs premium player comp requests and premium customer reservations.
Why It Might Be a Fit
The ideal candidate will be a team player who can promote legendary service and create unforgettable experiences for customers.
Requirements
- supervising daily operations of the call center department
- hiring, training, counseling, and scheduling staff
- issuing comps to rated players
- coordinating and resolving customer inquiries and complaints
- inputting premium player comp requests and premium customer reservations
Benefits
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