Role OverviewThe Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information.
What You Will Do
Responsibilities include but are not limited to: acquiring critical demographic, financial, medical and insurance information from patients, scheduling appointments, taking messages, verifying and updating patient demographic information, registering new patients, addressing patient requests and inquires, resolving patient concerns, and returning calls.
Why It Might Be a Fit
The ideal candidate will be adept at multitasking, customer-oriented, detail-oriented, and have excellent verbal and written communication skills, with knowledge in healthcare systems operations and skill in using computer programs and applications.
Requirements
- Adept at multitasking
- Customer-oriented
- Detail-oriented
- Excellent verbal and written communication skills
- Knowledge in healthcare systems operations
- Skill in using computer programs and applications
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