Role OverviewJoin a wonderful team and work for an growing organization with a one-team spirit and where every voice matters! Our Contact Center Consultants are the first responders for the Credit Union and work together in a One-Team Many-Voices environment.
What You Will Do
Answer all incoming calls within the established ring time goal, assist members with loan inquires, educate/advise members on questions relating to accounts, and promote and maintain quality internal service.
Why It Might Be a Fit
Many of our consultants move on to become supervisors and/or work in other areas of our credit union. It’s a wonderful place to build a solid understanding of our organization and to serve our membership!
Requirements
- High school diploma or GED equivalent
- Minimum of six months financial institution experience or equivalent call center experience preferred
- Skilled use of phone system, computer, and all related software
- Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict
- Ability to work independently and as part of a team, with flexibility to adapt to change
- Bilingual Spanish preferred
Benefits
- Hourly wage of $19.50 minimum
- Incentives of up to $400 per month
- Potential $2,400 Annual Incentive Bonus
- Potential 4% Annual Company Bonus
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) plan
- Paid time off
- Holidays off
]]>