Role OverviewJoin a wonderful team and work for a growing organization with a one-team spirit and where every voice matters. As a Contact Center Consultant, you will be the first responders for the Credit Union, working together in a One-Team Many-Voices environment.
What You Will Do
Answer all incoming calls within the established ring time goal, assist members with loan inquiries, educate and advise members on questions relating to accounts, and promote and maintain quality internal service.
Why It Might Be a Fit
This is a great way to start your financial services career, with opportunities to move on to become supervisors and/or work in other areas of the credit union.
Requirements
- High school diploma or GED equivalent
- Minimum of six months financial institution experience or equivalent call center experience preferred
- Skilled use of phone system, computer, and all related software
- Basic math/accounting skills, excellent verbal and written communication skills, research, problem solving skills and dealing with potential conflict
- Ability to work independently and as part of a team, with flexibility to adapt to change
- Bilingual Spanish preferred
Benefits
- Dental insurance
- Vision insurance
- Incentives of up to $400 per month
- Potential $2,400 Annual Incentive Bonus
- Potential 4% Annual Company Bonus
- Wage Amount: $19.50 hourly minimum
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