Call Center Representative - TEMP

Requirements

• Answer all incoming calls to the clinic in a friendly, efficient, and empathetic manner.
• Manage large amounts of inbound and outbound calls in a timely manner.
• Verify and update patient demographic information into EMR.
• Maintains knowledge of the various types of Medi-Cal, Health plans and other programs offered at Clinica Romero.
• Verifies patient insurance coverages through the various web portals to ensure appropriate patient eligibility prior to scheduling appointments for new and establish patients.
• Communicates invalid coverage information with patient and offer assistance of the Eligibility Department if necessary.
• Perform PCP changes with patient’s authority by calling the health plan on a three-way call with patient to complete the PCP assignment.
• Make reminder phone calls for next day scheduled appointments.
• Review after hours call logs and assist with caller request as needed.
• Screen calls appropriately in order to meet appointment requirements.
• Maintain privacy and confidentiality to both patient and employee with regard to medical data information.
• Demonstrate a positive, proactive, can do attitude in responding to customer needs.
• Assist in the resolution of patient telephone complaints/
• Works cooperatively and effectively with other team members to effect change toward improvement of clinic services.
• Seeks out additional duties to promote continuity of operations.
• Attends In-Services and/or trainings.
• Completes assignments by the end of the scheduled day.
• Communicates work related problems and reports to the Department Supervisor and lead.
• Flexible hours/ Rotate if needed from site to site.

Benefits

• Paid Time Off