Call Center Representative 1

Clean Energy
Any Location, CA
Category Customer Service
Job Description
Clean Energy is changing the way the world fuels its vehicles. Reducing pollution from the transportation industry is an important goal for our nation, and we at Clean Energy know just how realistic and attainable that goal is with natural gas fuel.

Requirements

  • Answer inbound calls using a professional, warm, and solution-focused approach.
  • Actively listen, ask probing questions, identify root causes, and confirm understanding.
  • Resolve customer issues and provide clear, timely follow-up.
  • Utilize CRM systems and internal knowledge bases to resolve issues.
  • Maintain accurate and timely customer records (contact, service, financial updates).
  • Identify customer needs and recommend additional services.
  • Prepare and follow up on quotes to drive conversion.
  • Support RFP/RFB preparation and route contract opportunities appropriately.

Benefits

  • 401K
  • Medical
  • Dental
  • Vision
  • Life
  • AD&D
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