Role OverviewAs a Call Center Representative, you will be the calm, knowledgeable guide who helps people find their footing. You will answer calls, chats, and emails from people seeking support and community resources, assess needs, and provide accurate referrals for housing, utilities, food, healthcare, and more. You will work in a hybrid environment, with a mix of remote and in-office days, and be part of a mission-driven team that's always ready to support you.
What You Will Do
Your day-to-day responsibilities will include answering calls, chats, and emails, assessing needs, providing referrals, researching and advocating for callers facing complex barriers, documenting interactions, and collaborating with a caring team. You will help callers find housing resources, rental assistance, or shelter, and provide steady guidance to people who feel overwhelmed.
Why It Might Be a Fit
If you love variety and purpose, you'll thrive in this role. You will have the opportunity to work in a fast-paced environment, balance empathy with efficient problem-solving, and make a meaningful difference in people's lives. You will also have access to paid, comprehensive training, ongoing coaching, and a culture centered on accuracy and sustainable caregiving.
Requirements
- High School Diploma or GED
- Relevant experience in housing services, case management, advocacy, or call center environments
- Customer service experience
- Ability to work in a hybrid environment
Benefits
- $21.00 - $23.65/hour
- $1.00 - $2.00 shift differential
- 5% 401(k) contribution
- Paid Time Off
- 13 paid holidays per year
- Generous health benefits
- Tuition reimbursement
- Employment at UWC counts toward Public Service Student Loan Forgiveness
- Supportive, inclusive, mission-driven workplace
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