Role OverviewJoin our family-owned business as a Call Center Representative, answering inbound calls, processing quotes, orders, and returns, and working closely with warehouse personnel, account managers, and branch managers to expedite escalated calls. We are a growing company in the maintenance, repair, and operations industry with 29 branches nationwide.
What You Will Do
Process stock orders, quotes, and returns accurately, provide substitutes for items on backorder, process credit card authorizations, communicate with sales teams and managers, and remain logged into queues during business hours.
Why It Might Be a Fit
We offer a competitive hourly wage, guaranteed 40 hours per week, hybrid opportunities, and a range of benefits including medical, dental, vision, life insurance, disability, 401K, and paid time off accrual. We are recognized as a Top Company in Tampa Bay and offer long-term career opportunities.
Requirements
- Be a minimum of 18 years of age
- Be familiar with Microsoft Outlook, Excel, and SalesPad
- Be bilingual (Spanish/English)
- Have strong process analysis and improvement skills
- Have ability to multi-task with frequent interruptions
- Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment
- High School Diploma or equivalent education required; some college recommended
- Average computer literacy and experience required
Benefits
- Competitive hourly wage of $18.00/hour
- Full time, Monday-Friday, 9:00am-6:00pm
- Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends
- Medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual
- Complimentary gym access
- Employee Discount Program
- Long-term Career Opportunities
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