Role OverviewUnder the direction of call center management, provides customer service utilizing an omni-channel approach, including phone calls, emails, and text messaging to ensure seamless coordination and timely scheduling of appointments for referred patients.
What You Will Do
Processes referrals within the CRM system, reaches out to patients to schedule appointments promptly and appropriately, and maintains patient medical records.
Why It Might Be a Fit
Requires exceptional professionalism, customer service, and organizational skills to effectively manage referral processing and appointment scheduling tasks.
Requirements
- High School Diploma or equivalent
- One year of related experience and/or training
- Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook)
- Experience working with a CRM platform such as Salesforce or Microsoft Dynamics 365
- Excellent written and oral communication skills
- Ability to work individually as well as within a team
- Ability to multi-task and prioritize
- Extreme attention to detail
- Strong organization skills
- Ability to perform calculations, problem solve, and use reasoning
- Knowledge of medical practices and medical terminology
- Ability to meet predefined production and quality standards
- Ability to effectively manage and direct others
Benefits
- Pay Range: $20.00/hr - $22.00/hr
- PTO: Up to 96 hours in first year (pro-rated based on start date)
- Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)
- Retirement: 401(k) with employer match
- Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)
- Short-Term Disability
- Long-Term Disability
- Basic Life/AD&D
- Employee Assistance Program
- Voluntary Life
- Accident
- Critical Illness
- Hospital Indemnity
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