Call Center Representative

Monogram Health
Tempe, AZ
Category Sales
Job Description
The Onsite Call Center Representative is the first Monogram Health voice the patient meets. The role involves conducting high-volume outbound calls, communicating and selling the value of Monogram Health to patients, and adhering to procedures and scripts to ensure patient privacy and accurate information.

Requirements

  • Conducts a high volume of outbound calls, hot or cold leads, to prospective patients and receives inbound calls from patients and providers.
  • Effectively communicates and sells the value of Monogram Health based on the needs of our patients to increase enrollment.
  • Conducts outreach to existing patients to schedule annual exams or re-engage as necessary based on missed or needed visits; is able to reinforce the value of our services and overcome objections

Benefits

  • Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care.
  • Comprehensive medical, dental, vision and life insurance
  • Flexible paid leave and vacation policy
  • 401(k) plan with matching contributions
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