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Call Center Representative

City of New York
New York, NY
Category Customer Service
Job Description
NYC Department of Finance (DOF) is seeking a Call Center Representative to provide great customer service while conducting debt collection efforts to secure payment from delinquent debtors.

Requirements

  • Baccalaureate degree in business administration, accounting or a related field
  • One year of satisfactory full-time professional experience working with a collections agency or similar
  • Associate degree and three years of satisfactory full-time professional experience as described above
  • Four-year high school diploma or its equivalent and five years of full-time professional experience in a collections agency or a collections environment
  • Certificate Program: "Professional Collection Specialist Designation (PCS)" or an equivalent pre-approved professional certification

Benefits

  • Health insurance
  • Retirement plan
  • Paid time off
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