Call Center Representative

MCI
Killeen, TX
Job Description
Role Overview

MCI is a tech-enabled business services company with a strong call center footprint. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. We are looking for a Call Center Representative to support inbound and outbound customer service and sales projects.

What You Will Do

In this role, you will handle inbound inquiries, make outbound calls to existing customers, and up-sell customers on new products and services. You will also attend meetings and training to stay up-to-date on changes to program knowledge, systems, and processes.

Why It Might Be a Fit

The ideal candidate is highly motivated and dedicated, with excellent organizational, written, and oral communication skills. You should be able to type swiftly and accurately, have basic knowledge of Microsoft Office Suite, and be customer service oriented.

Requirements

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

  • Base + Bonus & Benefits ($14.00/Hr.)
  • Bonus
  • Health insurance
  • Paid time off
  • Retirement plan
  • Learning budget
  • Parental leave
  • Wellness program
  • Visa/relocation assistance
  • Remote flexibility
  • Stipends
  • Bonus/commission
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