Call Center Representative

Global Channel Management
Silver Spring, MD
Category Customer Service
Job Description
Role Overview

The Call Center Representative will be responsible for handling inbound and outbound calls and emails, using technology systems to troubleshoot problems and report generation.

What You Will Do

Answers phones, takes new orders, takes redo, answers technical questions, price quotes, researching frame mix ups, searching for lost frames, tracking lost shipments, and handling customer inquiries.

Why It Might Be a Fit

The ideal candidate will have 2+ years of experience in a call center environment and possess strong customer service skills.

Requirements

  • 2+ years experience in a call center environment
  • High school diploma
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