Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls to Family Health Centers of Southwest Florida (FHC) Call Center and manage the calls through scheduling or directing callers to appropriate department.

What You Will Do

Answer incoming calls, manage calls, schedule patient visits, register new patients, provide direction regarding the new patient registration process, and utilize electronic health record system to enter, retrieve and document patient information.

Why It Might Be a Fit

Must be able to work in a large team environment, prioritize tasks, maintain attention to detail, and possess flexibility. Excellent customer service skills and ability to work effectively with superiors and peers are essential.

Requirements

• Excellent customer service skills
• Demonstrated attention to details
• Ability to manage multiple tasks simultaneously – strong organizational skills
• Computer literate, with good typing skills, 35 WPM, high level of accuracy
• Proven experience working in a fast paced environment and maintaining accuracy of the work assigned
• Ability to work and communicate effectively with superiors and peers