Call Center Representative

New York Psychotherapy and Counseling Center
Bronx, NY
Category Administration
Remote
Job Description
New York Psychotherapy and Counseling Center (NYPCC) is seeking a dedicated and highly skilled Call Center Representative to join their team. This role focuses on handling inbound calls, providing excellent customer service, managing client inquiries and emergencies, and ensuring accurate data recording. The position offers opportunities for professional development and a supportive work environment.

Requirements

  • Fully Bilingual in English and Spanish
  • 1 to 2 years of Call Center Representative experience in a fast-paced office
  • High School Diploma or equivalent
  • Proficiency in MS Office (Outlook, Word, and Excel)
  • Ability to learn new software
  • Detail-oriented and able to multitask
  • Team player with strong interpersonal skills

Benefits

  • Medical, Dental, and Vision Insurance
  • 403B Retirement Plan
  • Continuing Education Opportunities
  • Professional Development through NYPCC Academy
  • Amazing Workplace Culture
]]>