Call Center Representative

Lap of Love
Nashville, TN
Category Healthcare
Job Description
Lap of Love is seeking a passionate and skilled Call Center Representative to join their growing team. This role is a remote position focused on providing compassionate customer service to pet families seeking in-home end-of-life care. The company recognizes the emotional well-being of people, with a focus on ensuring peace and dignity for pets and their families, in addition to general animal well-being.

Requirements

  • Experience working in high call volume, customer service, or call center environments
  • Ability to quickly learn custom software and other programs (Gmail, Google Calendar, Google Maps, Five9, Zoom)
  • Previous experience in a work-from-home environment or working with minimal peer interactions
  • High attention to detail and ability to adapt to new processes

Benefits

  • Medical Insurance Plans
  • Dental and Vision Insurance Plans
  • Company Funded Wellness Resources
  • Life Insurance
  • Long Term and Short Term Disability Insurance
  • Retirement Plan (Traditional 401k)
  • Generous Paid Time Off
  • Generous Paid Parental Leave
  • Bereavement Leave
  • Training & Development
  • Pet Insurance
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