Role OverviewAs a Call Center Sales Representative, you will support branch operations by learning critical functions of consumer finance and demonstrating proficiency by meeting established KPI targets and goals. You will communicate with customers mainly by phone, but may also communicate via e-mail, web chat, or social media. You will be the ultimate customer satisfaction champion who is empowered to maintain Mariner's exceptional customer satisfaction levels.
What You Will Do
You will handle inbound customer calls, quickly analyze customer situations, and provide the most appropriate solutions, ensuring customer satisfaction and respect for customers' time. You will also provide exceptional customer service by proactively solving problems and conducting productive sales discussions, yielding successful results.
Why It Might Be a Fit
To be successful in this role, you will need to have excellent interpersonal skills, the ability to multitask, and strong problem-solving skills. You will also need to be able to adapt and adjust communication approaches to connect with and understand the needs of wide-ranging personalities.
Requirements
- High school diploma or equivalent
- Minimum of one (1) year of experience in a customer service or sales position
- Capable of utilizing and comprehending a call center telephone system
- Excellent interpersonal skills
- Proficiency in Microsoft Office Suite
- Passion for providing excellent customer service
- Ability to adapt and adjust communication approaches
Benefits
- Potential Bonus: Monthly
- Base Salary Range: USD $18.00 - USD $23.00 /Hr.
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