Role OverviewWe are seeking a Call Center Senior Representative to join our team in Chicago, Illinois. The successful candidate will serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence. The role requires strong verbal communication skills, proficiency in multiple systems, and the ability to deliver exceptional customer service in a dynamic and fast-paced environment.
What You Will Do
The Call Center Senior Representative will respond to customer inquiries, educate and assist customers with account and billing-related questions, and provide application support and navigational guidance for customer-facing technologies. The role also involves researching and analyzing customer inquiries, taking appropriate action to resolve billing and service-related matters, and documenting all customer interactions.
Why It Might Be a Fit
To be successful in this role, you will need to demonstrate strong customer service skills, proficiency in multiple systems, and the ability to work in a fast-paced environment. You will also need to be able to consistently meet required performance standards for Availability, Responsiveness, and Average Handle Time (AHT).
Requirements
- 3+ years of experience in a contact center and/or customer service environment
- High school diploma or GED required
- Language Requirement: Fluency in English (written and verbal)
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- 401k program with company match
- Additional voluntary or legally-required benefits
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