Role OverviewThis role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth.
What You Will Do
Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers, communicate effectively in English and Spanish, and maintain professional judgment, especially during crisis calls.
Why It Might Be a Fit
The ideal candidate will have strong computer skills, exceptional verbal and written communication skills, and the ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.
Requirements
- Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.
- At least 1 year of child welfare experience.
- Bilingual in English and Spanish.
- Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.
- Comfortable learning new systems and working with case management software.
- Exceptional verbal and written communication skills.
- Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Paid parental leave
- Life and disability insurance
- Flexible spending accounts
- Commuter benefits
- Tuition reimbursement
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