Role OverviewThe Call Center Specialist assists external and internal clients with debit card, digital banking, and various banking needs via telephone. The position requires evening/night and weekend availability, with schedules alternating based on business needs.
What You Will Do
Identifies client needs, clarifies information, troubleshoots, and researches to resolve every issue and/or provide solutions related to banking needs. Manages outbound calls in a timely manner, answers incoming calls, and escalates client complaints or issues to management when necessary.
Why It Might Be a Fit
The ideal candidate will have a positive and customer-focused mindset, strong verbal and written communication skills, and the ability to work well under pressure and maintain self-control during stressful situations.
Requirements
- Experience working in Client Service Call Centers or Client Services Industry
- Positive and customer-focused mindset
- Strong verbal and written communication skills
- Exceptional time management skills
- Punctual, reliable, and detail oriented
- Computer and mobile device proficiency
- Strong listening and problem-solving abilities
- Persistent enthusiasm when interacting with clients
- Ability to work well under pressure and maintain self-control during stressful situations
- Bi-lingual, (Spanish) preferred
Benefits
- Reliable internet service at residence to work from home when needed
- Ability to work under stress and meet deadlines
- Prolonged periods of sitting at a desk and working on a computer may be required
- Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions
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