Role OverviewLead a team of call center agents, providing real-time coaching and developing them to hit and exceed KPIs. Create a positive, high-energy environment where people enjoy coming to work. Use data and technology to monitor performance and drive smarter decisions.
What You Will Do
Lead, coach, and develop a team to hit and exceed KPIs, provide real-time coaching, create a positive environment, have direct conversations, and use data to drive decisions.
Why It Might Be a Fit
2+ years of leadership experience, strong coaching skills, confidence in tough conversations, comfort with technology, and a positive team-first attitude.
Requirements
- 2+ years of leadership experience in a KPI-driven environment
- Strong coaching skills
- Confidence having tough conversations
- Comfort with technology
- A positive, team-first attitude
- Experience in a call center or sales environment preferred
- Bilingual (Spanish preferred)
Benefits
- FREE laser hair removal for employees and their spouse or legal partner
- Medical, dental, vision, disability and life insurance within 30 days
- Paid time off starting immediately
- Closed on 6 major holidays
- 401K retirement plan with vested employer match
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