Role OverviewThe Call Center Supervisor is responsible for leading a team in a structured, performance-driven environment, ensuring quality, compliance, and operational efficiency while fostering team development and accountability.
What You Will Do
The Supervisor will review team members' work, monitor productivity, provide coaching, and take steps to address performance or attendance concerns. They will also deliver initial onboarding and continuous training, meet production goals, and support recruitment and selection processes.
Why It Might Be a Fit
This position is a great way to get started in the legal field and learn valuable skills, with a focus on team development, accountability, and technical competence.
Requirements
- Previous office experience required
- 1-2 years Call Center Experience preferred
- 6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
- Bilingual skills a plus, Spanish, Vietnamese a definite plus
- High School diploma or equivalent (Required)
- Some college (Preferred)
Benefits
- Medical
- Dental
- Vision
- Generous PTO policy
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