Call Center Supervisor

West Shore Home
Any Location, PA
Category Customer Service
Job Description
As a Confirmation Team Lead at West Shore Home, you will oversee a team of Appointment Coordinators, ensure key metrics and KPIs are met, and take ownership of Confirmation results for specified regions.

Requirements

  • Management Experience in a sales-focused customer service environment
  • Passion for coaching employees to support personal and professional growth
  • Demonstrated reliability, near-perfect attendance, and good corporate citizenship
  • Knowledge of scripting, call techniques, and KPIs

Benefits

  • Comprehensive Health Insurance options
  • 401(k) Retirement Plan with company match
  • HSA plan with company match
  • Paid holidays and paid time off (PTO)
  • Employee Referral Program
  • Employee Discount Program
  • Paid training and unlimited professional growth potential
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