Role OverviewAs a Cantonese-English Bilingual Healthcare Customer Service Representative, you'll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You'll be part of bringing humanity to business. You'll work remotely from your home in California, supporting consumers and providing peace of mind.
What You Will Do
Answer incoming calls from customers, engage thoughtfully with customers to understand their needs, conduct research across multiple systems to resolve questions, provide clear, accurate information to help consumers navigate healthcare options, and manage a high volume of interactions while maintaining quality and professionalism.
Why It Might Be a Fit
You'll be part of a supportive team that's committed to helping you build the skills and confidence to succeed, with opportunities for career and professional development, a healthy benefits package, and a global team of curious lifelong learners guided by company values.
Requirements
- At least 6 months of customer service experience
- Bilingual in English and Cantonese
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer's needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
Benefits
- PTO
- tuition reimbursement
- health and wellness incentives
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