Role OverviewThe Care Advocate is an integral part of the member’s care team and works closely with clinicians and the clinical operations team. The Care Advocate will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs to bridge the gap between clinical care and social needs.
What You Will Do
The Care Advocate's responsibilities include Principal Illness Navigation (PIN), Clinical Care Bridge, SDOH Assessment & Goal Setting, System Navigation & Advocacy, Technical & Workflow Support, Resource Coordination, Behavioral & Social Support, and CMS Compliance & Documentation.
Why It Might Be a Fit
The successful Care Advocate will have 3+ years of relevant community outreach, facilitation, or healthcare experience, strong computer skills, and the ability to navigate web-based and app-based systems with ease. They will also have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people.
Requirements
- 3+ years of relevant community outreach, facilitation, or healthcare experience
- Experience navigating high-risk chronic conditions or complex care management
- Strong computer skills and the ability to navigate web-based and app-based systems
- Excellent written and verbal communication skills
- Ability to motivate and influence different types of people
- Valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours
- High school diploma/GED (college degree preferred)
- Commitment to a drug-free workplace and willingness to undergo pre-employment substance abuse testing and background checks
Benefits
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
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