Role OverviewServe as the first point of contact for patients and families across the UH Health System, supporting access to care in a fast-paced call-center environment.
What You Will Do
Answer a high volume of inbound calls, schedule appointments accurately, and provide compassionate patient-centered service.
Why It Might Be a Fit
A genuine desire to help others, comfort working in a call-center environment, and strong listening, communication, and customer service skills are required.
Requirements
- High School Equivalent / GED (Required)
- 1+ years of customer service-related experience or office (Required)
- Associate or Bachelor degree will be accepted in lieu of 1 year work experience (Required)
- Knowledge of Microsoft Word and Excel applications (Required proficiency)
- Able to adhere to structured call center metrics in a closely monitored, fast-paced environment (Required proficiency)
- Ability to function independently and as a team player (Required proficiency)
- Professional demeanor (Required proficiency)
- Microsoft Office, telephony software, and experience with scheduling software such as Epic or Soarian (Preferred proficiency)
- Certified Healthcare Access Associate (CHAA) will be accepted in lieu of 1 year of work experience (Preferred)
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Life insurance
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