Role OverviewThe Care Coordinator provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities.
What You Will Do
Responsible for answering and mitigating calls and providing intake services on Specialty Lines. Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appropriate sub-specialty service at client facilities.
Why It Might Be a Fit
Must have a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures. Must be able to communicate effectively in person and over multiple written and verbal electronic modalities.
Requirements
- 2 years of experience with call center, customer service or related profession
- High School diploma or equivalent
Benefits
- Committed to Team Member Health: offering medical, dental, and vision coverage and a robust team member wellness program.
- Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
- Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
- Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
- Work/Life Balance: offering paid time off, paid parental leave, and flexible work schedules.
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