Care Educator / Certified Medical Assistant - (Hybrid Role) in Durham, NC

Lifelancer
Durham, NC
Category Healthcare
Job Description
Care Educator / Certified Medical Assistant role at IQVIA, primarily working in an office setting in the Raleigh area, NC, with occasional flexibility to support coverage needs across other shifts and travel 20-40%. Patients are at the center of our business strategies, and the Care Educator provides patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. The role is educational based and does not provide medical advice or work clinically within this role.

Requirements

  • Coordinate and facilitate the connection between patients and program approved, patient-based resources.
  • Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
  • Provide education to foster appropriate dialogue between patients and health care providers.
  • Support treatment decisions made between the patient and healthcare provider.
  • Provide product-related training as outlined in the program guidelines.
  • Help patients build treatment routines and understand and manage side effects.
  • Provide virtual education & support, explaining the treatment journey and guiding the patient through access and financial barriers.
  • Reinforce behavior change, address concerns, build resilience, and empower patients to stay on therapy long term as prescribed by their HCP.
  • Support long term adherence motivation and QoL goals.

Benefits

  • Paid Time Off
  • Health and Welfare Benefits
  • 401(k) Plan
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